Refund & Cancellation Policy
Refund, cancellation, no-show, travel, custom order, and service-fee policy for ThrasherBiz LLC.
Refund & Cancellation Policy
This policy applies to ThrasherBiz LLC and its family of brands. Specific services may have additional terms based on scheduling, travel, custom work, document preparation, coaching, or third-party requirements.
Appointments
| Item | Possible Fee | Details |
|---|---|---|
| Same-day cancellation | $25+ | May apply when cancellation occurs less than 24 hours before the scheduled appointment. |
| Cancellation after travel begins | $35–$50+ | May apply when a mobile appointment is cancelled after travel has started. |
| No-show / failed appointment | $35–$50+ | May apply when the client is unavailable, unprepared, missing ID, missing documents, or unable to proceed. |
| Wait time | $15 per 15 minutes | May apply after a 10-minute grace period. |
Non-Refundable Items
- Work already started or completed.
- Printing, document handling, design work, custom products, materials, and personalization.
- Travel, parking, courier, shipping, postage, filing fees, agency fees, court fees, and third-party costs.
- Deposits for custom orders, rush work, or reserved appointment slots, where disclosed.
Custom Craft Orders
Custom and personalized products may not be refundable once materials are purchased, design begins, production begins, or personalization is completed.
Document Preparation
Document preparation fees may become non-refundable once intake, drafting, typing, formatting, review, organization, or administrative preparation has started.
No Refund Based on Outcome
Refunds are not provided solely because a court, agency, lender, title company, customer, or third party rejects, delays, requests changes to, or does not accept a document, filing, product, or service outcome.